Frequently Asked Questions / Policies

RETURNS & WARRANTY

*If you received what appears to be a defective item, please do not open the motor/blower/product to assess the internal components. Please contact us immediately first. Typically, anytime an item is opened or taken apart, WARRANTY IS VOIDED and we cannot provide a refund. 

For general Ametek Rotron Regenerative Blower Installation Instructions and Warranty information, please see this document (click here) and for full warranty information, please see this document (click here).

We provide free returns (no restock fees) on all undamaged items within 90 days of your order's delivery date, for items that we normally stock. If we sent the incorrect product or there is a defect, we will help you return the item at no charge. If you ordered the incorrect item, we just ask that you cover the return shipping cost, and we will happily refund you the cost of the product as long as it's returned in new, re-sellable condition. Once the item(s) is in our hands, we will issue the refund to your credit card/bank immediately. Please allow several business days for the funds to hit your account, and then contact us to follow-up if necessary.

We provide the same warranty on all parts as the manufacturers of the part, but this may vary from manufacturer to manufacturer. These are typically determined on a case by case basis, so please contact us with your order number and we will do our best to help you immediately.

DAMAGED SHIPMENTS

If you have received an item that was damaged during shipment, please keep all packaging material and contact us immediately so we can help. We will arrange for another shipment as soon as possible.

SHIPPING

We ship Monday - Friday (minus most calendar holidays) until 4:30 pm EST, from Grand Rapids, Michigan for small package items. That means if you order on our site at 4:30 pm EST, and the product(s) is in stock, we should be able to ship it that night. If you need an item expedited with next day delivery (etc.), please call us as soon as possible so that we can arrange for the shipment. For in-stock orders that are placed on our website over the weekend, we ship these orders on Mondays or the following non-holiday business day.

For less-than-truckload (LTL) shipments, our cut-off time is 2:30 pm EST. Please contact us for expediting options, as we can often times deliver items via LTL shipping the next or even same day you order. Additional fees may apply for LTL shipments to residential addresses.

Our standard carrier / shipping method is with UPS. We can provide our customers with the best shipping rates using this carrier. If you require another carrier or want to ship on your account, please contact us.

Pick-up is also available from our facility in Grand Rapids, MI for those who are local, or traveling through our area. While we are happy to help customers who walk-in, we can better serve you if you call before arriving.

SALES TAX

We charge sales tax in Michigan, Illinois, Georgia, Wisconsin, Arkansas, and Texas. If you have a sales tax exemption certificate, we can set your account up as exempt. Please email us your form at orders@optimaldist.com.

PAYMENTS

For website orders, we accept Visa, Mastercard, American Express (AMEX), and Discover credit card payments. You may also contact us via phone to provide your credit card information, and schedule a wire transfer / electronic funds transfer (EFT).